Refund and Return Policy

Refund Policy

Effective Date: 2023-0524

Refund for Digital Products (Comics Strips as PDF)

We offer refunds for digital products within 14 days of purchase. To request a refund for a digital product, please submit a written request using our contact form on the website. In your request, include your order details and the reason for the refund. We will review your request and process the refund if it meets the following conditions:

• The refund request is made within 14 days of the purchase date.
• The digital product has not been downloaded or accessed.

Refund for Physical Products (Merchandising Articles)

We offer refunds for physical products (such as t-shirts, mugs, caps, etc.) within 14 days from the date of delivery. To be eligible for a refund, the following conditions must be met:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in the original packaging, including any included accessories.
• You must provide proof of purchase (order number, receipt, etc.).

The supply of goods made to the consumer’s specifications or are clearly personalized or sealed goods that were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons CAN NOT be returned!

Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

Return Process

Returning Physical Products

If you wish to return a physical product for a refund, please follow these steps:

• Contact our customer support team within 14 days of receiving the item, stating your intention to return the product.
• Our customer support team will provide you with return instructions, including the return address.
• Pack the item securely in its original packaging, including any included accessories.
• Ship the item back to the designated return address provided by our customer support team.
• Please note that you are responsible for the return shipping costs unless the return is due to a defective or damaged product.

Exchanges

We do not offer direct exchanges for products. If you wish to exchange a physical product for a different size or design, you will need to return the original item for a refund (as per the refund policy) and place a new order for the desired item.

Refund Processing

Once we receive the returned physical product and verify its eligibility for a refund, we will initiate the refund process. Refunds will be processed using the original payment method used for the purchase. Please allow [number of days] for the refund to be reflected in your account.

Contact Information

If you have any questions or need further assistance regarding refunds and returns, please contact our customer support team via [email address] or [phone number]. Our team will be happy to assist you.

Note: This refund and return policy cover products sold directly through our website. For any physical products fulfilled through our third-party integration, please refer to their specific refund and return policies provided by the partner during the checkout process.